faqs.
** for any shipping or payment related questions please see our policies **
- 1. PRODUCTS
- is the lelive range effective + natural?
- are lelive products made of clean ingredients?
- is lelive local?
- is lelive sustainable?
- is the lelive range suitable for my skin type?
- who can use lelive products?
- are lelive products vegan + cruelty free?
- is the lelive range safe to use during pregnancy?
- what level of active ingredients does lelive use?
- when will I see first results after using lelive products?
- do lelive products contain fragrances?
- are lelive products suitable for sensitive skin?
- what type of skin reactions are normal when using lelive products?
- how long do lelive products last?
- what is lelive products' expiry date?
- 2. ONLINE PURCHASES
- how can I place an order on lelive?
- can the order be changed once placed?
- can I cancel my order once placed?
- is lelive's online payment getaway secure?
- what are the available online payment methods?
- how can I redeem a promotional or voucher code?
- 3. SHIPPING
- how will my online order be delivered?
- what information should I provide to ensure best delivery experience?
- when will I receive my lelive order?
- how much is the shipping fee?
- does lelive ship orders outside of South Africa?
- how should I store lelive products?
- 4. RETURNS